FAQ
Right after your payment goes through, you’ll get an email with a download link, and you can also access your files anytime from your account’s Order History. No shipping, no waiting.
Every print comes as high-resolution JPG and PDF files, in multiple size ratios (2:3, 3:4, 4:5, 5:7, and ISO A-series) so it fits standard frame sizes without cropping issues.
No problem — email us at info@femtea.com with your order number and we’ll resend everything.
Yes — most local print shops or online services (Printful, Vistaprint, Walgreens, etc.) can print from the files directly. Just make sure to select a matching paper size to the file ratio you download.
Customization
Yes — the white border shown on the listing is included by default since it makes framing easier, but if you’d prefer a borderless file, message us before or after ordering and we’ll send a custom version.
Slightly, depending on your screen and your printer’s calibration — this is normal for any digital file and not a fault with the artwork.
Payments
Debit/Credit Cards (VISA, MasterCard, AMEX, Discover), Google Pay, and Apple Pay.
Check your spam/junk folder first. If it’s still not there within an hour, email info@femtea.com with your payment confirmation and we’ll sort it out.
No — the listed price is the full price, no shipping, customs, or import charges since it’s a digital product.
Refunds
Since files are delivered instantly and can be downloaded right away, we generally don’t offer refunds once a file has been accessed. If there’s a genuine issue — a corrupted file, wrong file sent, etc. — email us and we’ll make it right, either with a replacement file or a refund.
Additional Queries
Can’t find the answer to your question?
Contact us using one of the methods indicated on the Contact Us page – we will be happy to help you with any questions!